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rivermark-logoOn this page you can learn about web browser requirements for using the website and watching our videos, find answers to commonly asked questions, get in touch with us, and get technical support.

Thank you for your support and interest in our work.

Technical Support & Commonly Asked Questions

“CONTENT RESTRICTED” MESSAGE DISPLAYS AFTER LOGGING IN

If you are logged in and seeing the message “Content Restricted”, please make sure your membership is active (not expired). You can check the status of your membership by visiting the My Account page or send a message to us using the form on the right. If you are a user who belongs to an institution (school or group), you will not be able to see the status of your membership. Please contact your institution or send us a message using the contact form to the right.

If you are logged in, your membership is active, and you are seeing the message “Content Restricted”, the issue is likely your web browser cache. Please try one or more of the following steps to resolve your issue.

  • When logged in, refresh the page several times where the “Content Restricted” message is displaying.
  • Clear your web browser cache. Visit this page if you need help with this task: refreshyourcache.com/en/home/. You may need to login to our site again after clearing your web browser cache. Do that before visiting any membership content pages.
  • Try using another browser. Make sure to login before visiting any membership content pages.

If none of these steps resolves the issue, please contact us using the form to the right.

USING THIS WEBSITE

Our website is optimized for the Firefox and Google Chrome web browsers. You can use any browser, but if you experience issues, please try another browser.

While the wesbite seems fairly simple, clean and easy to navigate, there’s a lot going on under the hood. To ensure you have a seemless, easy user experience, please make sure Javascript is enabled.

READING PDF ARTICLES

To read some of the downloadable articles on the website, you’ll need a copy of Adobe Acrobat Reader or other PDF viewing program.

VIEWING VIDEOS

We use standard video streaming technology to deliver video content. Most web browsers should have no problem handling our videos (public and members), but our website is optimized in the Firefox or Google Chrome web browsers. You can use any browser, but if you experience issues, please try another browser.

INTERNET CONNECTION

In order to stream most of the high quality videos on our website, we require 3-5 mbps internet speed. If your internet speed is less than 3 mbps, we can’t guarantee that you’ll be able to stream our videos without interruption. Not sure what your internet speed is? Call your internet service provider (Comcast, Time Warner, Telecom, Vodafone, etc.).

You can also run a speed test to determine. Follow the link below and make sure to “Start Test”.

Note: Internet service providers often throttle bandwidth. Your service plan’s speed isn’t always the amount of bandwidth being delivered. In addition, being on a network with other users in your home, neighborhood, office, school, or cafe will often slow your speed since the bandwidth is being shared by you and other users. We recommend using a network with less users.

SHARING, POSTING, LINKING TO, AND CITING CONTENT

All content on this website is protected under Title 17 of the United States Code. As a visitor of this website, you have permission freely post, share, or link to public non-membership content on this website given the appropriate citations to the author and source of the content are provided (i.e. author, title, date of publication *if available*, website).

If you would like to cite articles, videos, research publications, or specific information from private paid membership content, we ask that you contact us first for permission. We are very generous with permissions for using materials when given the the proper citations and attributions.

Posting, sharing, or linking to private paid membership content in public forums, emails, on other websites, including sharing private paid membership login credentials, is strictly prohibited. Posting, sharing, or linking to private paid membership content, or sharing private paid membership login credentials, unless authorized by us, is grounds for immediate termination of membership privileges with no refund for the remaining time on a membership. You may also be barred from using our website in the future.

In extreme cases of abuse of membership and website privileges; or posting, sharing, and linking to private paid membership content, or sharing membership login credentials, legal action may be pursued.

NOTE: Our system logs IP address information, login events, and user behaviors. If you have questions about this practice, please view our Privacy page.

Learn more about the legalities of using this website by visiting our Site Disclaimer page.

PRIVACY POLICY

As a user of this website, you should be aware of our GDPR-compliant Privacy Policy. Please visit the Privacy Policy page for specific information.

›› I’m having difficulty watching the videos on the site or viewing some of the content. What should I do?

Make sure you have the Mozilla Firefox or Google Chrome browser installed. Most browsers should work right out of the box, but if you find there are some issues in how the website appears to function, please be sure to enable Javascript in the browser itself. Javascript is the most widely used  language on the web, telling your browser how to behave.

›› Is the membership $195?

Yes it is! We currently have over 160 hours of video and audio presentations and more than thirty articles not featured in the public pages of the website. We upload at least 1 video per month, usually an hour-long presentation by Prof. Fruehauf and his colleagues. The educational information contained in both the presentation and articles is both clinically and scholarly relevant material that will benefit most practitioners and students of Chinese medicine.

You can view our current inventory, watch example videos, and read excerpts from a variety of articles by visiting the membership information page below.

›› Does Prof. Fruehauf ever offer online, live webinars or teleconferences?

Dr. Fruehauf currently has 16 different courses to choose from at Healthy Seminars, an educational partner of ours. Courses are eligible for CEU / PDA credit. Most of the webinar content regards disease patterns, pathology, and physiology based on his nearly three decades of clinical and scholarly work.

›› Will you ever sell individual articles and videos in the Associates Forum so I don’t need to commit to a full year? I’m looking for specific content.

Currently, several articles in the membership pages are for individual sale. You will find those in our Store. We are also working on introducing several of the video series in a pay-per-view model, which will allow viewers to custom build their learning program. Still, a full membership is the most cost effective way to go.

›› Is your website GDPR-compliant?

GDPR, or General Data Protection Regulation (2016/679), is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area. It also addresses the export of personal data outside the EU and EEA. We have done an extensive audit of user personal and computer information on our website, including how it’s used. Our primary goals are consent and transparency. To that end, we welcome you to read our extensive Privacy Policy if you have questions or concerns.

›› What’s the difference between classical Chinese medicine and traditional Chinese Medicine?

This is a long and complicated set of conversations that scholars have been arguing about for a long time. We don’t intend to answer that question ourselves on this site but rather present material that supports your learning and fosters an environment for constructive dialogue about Chinese medicine. It is our hope that this site will be used as a tool for both learning and discussion. For now, please view the variety of articles and videos in the public section of the website, or search for your topic in the search box. We welcome constructive feedback and dialogue amongst our readers following each of the posted articles.

One article that may be a good place to begin: Chinese Medicine in Crisis: Science, Politics, and the Making of “TCM”

›› I don’t understand the organization of your website. Can you tell me more about it?

The website is organized topically based on the clinical work and scholarship of Heiner Fruehauf and his colleagues and friends. The topics are divided into articles and videos (with some podcasts). Each type of media contains content available both to the public and members. Of particular interest to us are Chinese herbal medicine, Chinese cosmology and symbol science, classical medical text translations, and qigong, Daoist medicine, and self cultivation practices.

The navigation menus will get you started. Then choose a topic from the dropdown menus. When you arrive on a category page, the available content is displayed as individual posts, like an index.

If ever you’re looking for a specific topic and are unsure where to find it, you can always use the search tool in the navigation bar.

›› What’s the difference between the dark gray menu above the white menu in the header?

The upper navigation menu bar above the header image contains menu links that tell you about us, educational opportunities, our organization, membership account information, site administrative details, and support information (where you found this page).

The white navigation menu next to the header images is where the site content is located – videos, articles, and the store.

›› What if I can’t solve my technical issue on my own and all seems hopeless?

Please, don’t feel hopeless! We’re here to help. Contact us using the form to the right and we’ll do our best to troubleshoot your issue or direct you toward the right person or resource to get your questions answered or technical issues solved.

Contact Us

Questions, technical issues, comments or feedback? Send an email to us.

Member inquiries are answered as quickly as possible (usually 1-2 business days). General inquires may be answered within 3-4 business days.

Contact Us
This information is private and will never be shared with any third party. If you have questions about your privacy, please consult our Privacy Policy.
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Note: Due to US FDA guidelines, we cannot offer medical advice. Please do not present your medical history or questions about treatment. If you have questions about our policy, please consult our Site Disclaimer page.