Classical Chinese Medicine Store

Goods (Books)

• We offer FREE SHIPPING for all purchased goods shipped within the United States.
• Orders are processed and shipped out within 5-7 business days (Monday – Friday during normal business hours – Pacific Time, US). Before the Covid-19 pandemic, we generally shipped in 1-2 business days, but for safety and security of our employees visiting the post office, we generally ship once per week or when enough orders have been placed. We apologize for any inconvenience this may cause.
• Due to delivery uncertainty, we have temporarily stopped shipping internationally except to Canada.
• We use USPS Priority, which generally takes 2-3 business days transit time in the US, and 6-10 business days to Canada. Tracking is available from USPS, not on our website.
• All shipments are sent from the Oregon State in the US.
• All sales of goods are non-refundable except in the event of damage during shipping. Please be certain that you wish to purchase the items. Samples of each of the books are available to download, and you may listen to samples of the chants. Thank you for your understanding.
• Due to the often different methods and systems of postal services outside the US (e.g. Canada), as a buyer you assume 50% of the cost of lost or damaged items, including postage. We have some recourse with USPS insurance, but financial compensation from USPS often takes 6-9 months. Thank you for your understanding.
• We will gladly answer any questions about your potential purchases, or if you experience an issue with your order, please contact us immediately.

Downloadable Digital Media

• Links for downloadable items are sent by our system via email immediately upon purchase. If you do not receive a download link, please check your SPAM/Junk folder. If you do not find the email, please contact us.
• All sales of downloadable digital media are non-refundable. Please be certain that you wish to purchase the items. Samples of articles are available to peruse before purchase. Thank you for your understanding.
• We will gladly answer any questions about your potential purchases, or if you experience an issue with your order, please contact us immediately.

Memberships

• Memberships are non-refundable and non-transferable.
• The Individual Membership is intended for individual use only. We periodically offer discounts, so make sure you are on our mailing list to receive promotional notifications. Our system logs events such as IP login, user behaviors, and other notable factors for the electronic use of your membership account. Any sharing, distribution, copying, selling or otherwise abuse or misuse of membership privileges is grounds for immediate revocation of your membership. No refund for remaining time will be issued. Thank you for your understanding with this policy.
• We will gladly answer any questions about our membership policy or the membership content before you join. Please contact us. We’re glad to help!